Terms & Conditions

Welcome to melovari™, an online store focused on desktop office aesthetics, workspace organization, desk accessories, ergonomic products, and related office lifestyle items.

By browsing, accessing, or purchasing from melovari.com, you confirm that you have read and agreed to these Terms & Conditions.

These terms apply to all visitors, customers, account holders, and users of our website.

You agree to use melovari.com lawfully, respectfully, and responsibly. You must not:

• Attempt to bypass website security systems or access restricted areas.
• Use automated scripts, crawlers, scraping tools, or data-mining systems without prior written permission.
• Upload malicious code, harmful files, misleading links, or fraudulent information.
• Interfere with website performance, checkout functions, server operations, or customer access.
• Use another person’s information or payment details without proper authorization.

We may restrict access where necessary to protect our website, customers, payment systems, and business operations.

We aim to provide accurate product titles, descriptions, images, dimensions, weights, material details, and technical specifications.

Product materials are described according to the individual item. Depending on the product, materials may include American walnut wood, grain felt, leather trim, machined aluminum, anodized aluminum, stainless steel, solid brass, PBT plastic, glass, electronic components, or other materials listed on the relevant product page.

Materials are not universal across all products. For example, not every desk mat is made from Merino wool, and not every product contains solid walnut or brass.

Natural wood grain, felt texture, leather surface, metal finish, color, and minor dimensions may vary slightly due to material characteristics, manufacturing tolerances, lighting, and screen differences.

Please review the individual product page for the most accurate product-specific information before placing an order.

Customers are responsible for providing accurate and complete information during checkout.

Please check your name, shipping address, email address, phone number, product selection, quantity, and payment information before submitting your order.

We are not responsible for delivery delays, failed delivery, returned parcels, or additional shipping charges caused by incomplete or incorrect information provided by the customer.

If you notice an error after placing your order, contact service@melovari.com as soon as possible. We will review whether the order can still be changed before fulfillment.

Unless otherwise stated, the melovari™ name, logo, product copy, photographs, videos, graphics, icons, page layouts, visual elements, and other original website content are owned by or licensed to Chongqing Yushuonian Technology Co., Ltd. and melovari™.

You may view the content for personal, non-commercial shopping and reference purposes.

You may share links to our website provided that the link is accurate and does not imply unauthorized sponsorship, endorsement, or partnership.

You may not copy, reproduce, modify, distribute, sell, publish, or commercially use our website content without prior written permission.

We may update product descriptions, images, materials, specifications, prices, collections, availability, website layouts, or features from time to time.

Prices and product availability may change before an order is submitted. The applicable price is the price shown during checkout when the order is placed.

Changes made after an order has been accepted will not change the confirmed terms of that order unless required by law or agreed with the customer.

Our support team can assist with product questions, order status, payment concerns, shipping updates, returns, refunds, and other store-related inquiries.

We generally review customer inquiries within 3 business days. Response times may vary depending on the complexity of the request, order verification requirements, holidays, weekends, or communication with payment and shipping providers.

Orders are generally prepared for dispatch within 1–2 business days after payment confirmation, unless a different timeframe is shown on the product page or communicated by our support team.

After dispatch, standard delivery generally takes approximately 3–7 business days.

Actual delivery time may vary because of destination, carrier operations, customs processing, weather, holidays, or other circumstances outside our reasonable control.

For complete shipping information, please review our Shipping Policy.

Payment methods are displayed during checkout and may vary depending on location, currency, device, payment provider, and order details.

Orders may be reviewed before fulfillment to confirm payment status, shipping information, inventory availability, and transaction security.

Customers must not send full card numbers, PIN codes, CVV security codes, or passwords to customer support by email or message.

Promotional codes must be applied before payment is completed. Discount codes generally cannot be applied retroactively and may not be combined unless specifically stated in the applicable promotion.

Eligible return requests must generally be submitted within 30 calendar days after delivery.

Products should normally be unused, in resalable condition, and returned with applicable original packaging and accessories unless otherwise approved by our support team.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible with your order number and clear supporting photos.

• Return Request Review: Generally within 3 business days.
• Return Eligibility: Determined according to the Return & Refund Policy.
• Refund Processing: Generally within 7–10 business days after an approved return is received and inspected.

Depending on the situation and applicable policy, an eligible issue may be resolved through a replacement, refund, or another appropriate solution.

Our store may connect with third-party services such as Shopify, payment providers, email services, social media platforms, analytics tools, and shipping carriers.

These third-party services operate under their own terms, privacy policies, security practices, and availability standards.

We are not responsible for the content, policies, security, availability, or performance of third-party websites or services outside our reasonable control.

We aim to maintain a reliable online shopping experience, but uninterrupted website availability cannot be guaranteed.

Temporary interruptions may occur because of maintenance, security updates, software changes, hosting issues, network conditions, or events outside our control.

We may temporarily suspend or modify website functions when needed to maintain security, improve performance, or update the store.

We may update these Terms & Conditions from time to time to reflect changes in our services, products, website functions, business operations, or applicable legal requirements.

The updated version will be posted on this page with the revised effective date where applicable.

Your continued use of melovari.com after an update means that you accept the updated terms.

If you have questions about these Terms & Conditions, products, payments, shipping, returns, or website use, please contact us.