Return & Refund Policy

Eligible return requests must generally be submitted within 30 calendar days after the order is delivered.

Please contact us as soon as possible if you decide to return an item. Requests submitted after the applicable return period may not be accepted.

To qualify for a standard return, the item should generally meet the following conditions:

• The product is unused, uninstalled, and in resalable condition.
• The product includes applicable original packaging, accessories, cables, manuals, and included components.
• The item has not been modified, misused, intentionally damaged, or exposed to conditions outside normal use.
• The return request is submitted within 30 calendar days after delivery.

Some products may have additional requirements depending on their category, condition, hygiene considerations, electronic components, or product-specific instructions.

To start a return request, contact our support team by email:

Please do not ship an item to a manufacturer, warehouse, or other address before receiving return approval and return instructions from our support team.

After receiving your request and supporting information, our team will review the details and confirm the next steps.

Review time may vary if additional photos, order information, product inspection, or carrier documentation is required.

Return shipping responsibility depends on the reason for the return.

• Preference-Based Returns: If you change your mind, select the wrong color, or no longer require the item, the customer is generally responsible for standard return shipping costs.
• Product or Order Issues: If the item arrives damaged, defective, incomplete, or different from the item ordered, contact us with supporting evidence. We will review the case and provide return instructions where applicable.

Return shipping arrangements and any applicable reimbursement will be confirmed by our support team after reviewing the specific case.

If your package arrives visibly damaged or contains a defective, incomplete, or incorrect product, please contact us as soon as possible.

Please send your order number together with clear photos or a short video showing the issue to service@melovari.com .

After reviewing the information, we may arrange an appropriate solution according to the circumstances and applicable policy, such as a replacement, partial refund, full refund, or return.

Do not discard the product or packaging before our team confirms whether additional inspection or return shipment is required.

If a refund is approved, it will generally be processed after the returned item is received and inspected, where an inspection is required.

Refunds are normally issued to the original payment method. The exact time for funds to appear may depend on your card issuer, bank, PayPal, Apple Pay, Google Pay, Shop Pay, or other payment provider.

Shipping fees, duties, taxes, or other charges may be handled according to the reason for the return and the applicable policy.

A return may not be accepted in the following situations:

• The request is submitted after the 30-calendar-day return period.
• The item shows signs of misuse, intentional damage, unauthorized modification, or abnormal wear.
• Essential accessories, components, packaging, or product parts are missing without prior approval.
• The item has been used, installed, assembled, or customized in a way that prevents resale, unless the issue concerns a verified product defect.
• The item was sent back without prior contact or return authorization.

If a return is not eligible, our support team will explain the reason and may provide further instructions where appropriate.

If you have questions about a return, replacement, damaged item, or refund request, please contact our support team.