Frequently Asked Questions

melovari™ is a desktop workspace aesthetics brand focused on thoughtfully designed products for modern workspaces. Our collection includes ergonomic accessories, charging solutions, desk organization tools, desktop audio products and refined desk essentials.

melovari.com is owned and operated by Chongqing Yushuonian Technology Co., Ltd. Product inquiries, order support and customer service are managed through the contact details listed on this website.

Our desktop collection includes four curated series:

• ⚡ Power & Connectivity: Magnetic charging stations and GaN desktop power hubs.
• 🖥️ Ergonomics & Workspace Setup: Aluminum laptop risers, mechanical monitor mounts and walnut desk shelves.
• 🎹 Peripherals & Acoustics: Custom mechanical keyboards and desktop studio speakers.
• 🪵 Desk Essentials: Felt and leather desk mats, magnetic brass cable clips and desk diffusers.

Orders are generally processed, inspected and prepared for dispatch within 1–2 business days after payment approval.

Delivery estimates may vary because of carrier processing, holidays, weather, customs procedures or local delivery conditions.

After your order is dispatched, we will send a shipping confirmation email containing the available tracking information.

Carrier tracking systems may require approximately 24–48 hours to display the first scan after the tracking number is issued.

For product questions, order support, delivery inquiries or return requests, please contact us through the following channels:

Please contact us as soon as reasonably possible after delivery. Send your order number together with clear photos of the damaged product and outer packaging to service@melovari.com.

We will review the claim and, where appropriate, arrange a replacement or refund according to the applicable Return Policy.

Eligible products may be returned within 30 calendar days after delivery.

Please contact us before sending anything back so we can provide return instructions and confirm eligibility.

Email service@melovari.com with the following information:

• Order number
• Name and email used at checkout
• Product you wish to return
• Reason for the return
• Photos or videos if the product is damaged or defective

Our support team will review your request and provide return instructions within 3 business days.

Customer support generally reviews and responds to order, product and return inquiries within 3 business days.

Once an approved return is received and inspected, eligible refunds are generally submitted to the original payment method within 7–10 business days.

The time required for the funds to appear may also depend on your payment provider or financial institution.

Products using natural or textured materials may show minor differences in grain, texture, color or finish.

Depending on the product, these materials may include American walnut, grain felt, leather trim, solid brass or other product-specific finishes. These differences are natural and do not normally affect function.

Care instructions may vary by product. General recommendations include:

• 🪵 Walnut wood: Wipe gently with a dry or slightly damp microfiber cloth.
• 🧵 Felt surfaces: Remove dust with a lint roller, soft brush or low-power vacuum.
• 🧴 Leather trim: Avoid soaking, abrasive cleaners and strong solvents.
• ⚡ Electronic products: Keep dry and disconnect the power source before cleaning.
• 🧲 Metal surfaces: Use a clean, soft cloth and avoid abrasive materials.

If you cannot find the answer you need, please contact our support team.