Contact melovari™

For general questions, product information, order assistance, shipping updates, returns, refunds, or after-sales support, please contact us using the information below.

Customer inquiries are generally reviewed within 3 business days.

Before placing an order, you may contact us for help with product dimensions, materials, compatibility, available accessories, setup requirements, and general workspace planning.

When asking about compatibility, please include the relevant details, such as your device model, desk dimensions, monitor size, phone model, or intended use. This helps us provide more useful information.

Product-specific information should always be confirmed on the relevant product page before purchase.

If you need help with an existing order, please include the following information in your message:

• Order number
• Name and email address used at checkout
• Shipping address or destination country
• Tracking number, if available
• A description of the delivery issue

Orders are generally processed within 1–2 business days after payment confirmation. Standard delivery generally takes approximately 3–7 business days after dispatch.

Tracking information may take approximately 24–48 hours to appear after the carrier receives and scans the parcel.

If tracking has not updated for more than 4 business days, contact us so we can review the shipment status and contact the carrier where appropriate.

For return or refund assistance, please contact us within 30 calendar days after delivery where the item qualifies under our Return & Refund Policy.

Please include your order number, product name, reason for the request, and clear photos or videos if the item is damaged, defective, incomplete, or incorrect.

Return requests are generally reviewed within 3 business days. Approved refunds are generally processed within 7–10 business days after the returned item is received and inspected where inspection is required.

For product defects or quality issues, we will review the specific case and may arrange a replacement, refund, partial refund, return, or other appropriate solution according to the applicable policy.

We welcome product suggestions, workspace ideas, partnership proposals, media inquiries, and feedback about your shopping experience.

You may send your message, desk setup photos, product suggestions, or collaboration information to:

Please do not include passwords, full payment-card numbers, CVV codes, or other unnecessary sensitive information in your message.

We aim to provide clear, accurate, and helpful communication during the shopping, delivery, return, and after-sales process.

Our response time may vary depending on order verification, product inspection, payment-provider communication, carrier inquiries, weekends, holidays, or the complexity of the request.

For the fastest assistance, please send one complete message containing your order number, contact information, and a clear description of the issue.